Orders and Returns
All returns must be shipped back to shishanvape.ca within 30 days of receipt. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid by the customer. There is a 15% restocking fee to cover the handling and processing costs. If you need to do a return, either email us at firstname.lastname@example.org to obtain a return authorization and the proper address to use for your return. If you are paying for the return shipment you do not need an authorization.
In case of Postal strike, shishanvape.ca cannot guarantee XpressPost deliveries and will refund the difference between XPressPost and Expedited difference. shishanvape.ca will not refund the cost of items or cancel any shipped orders due to delay cause by Canada Post strike.
We will fully refund an order if the items are not in stock. If a single item is not in stock we will refund the cost of the missing items once the buyer confirms he received his package. If any other items missing or broken, we will replace or refund along with the missing item(s) refund.
We will fully refund an order if it is cancelled withing 24 hours from order date. If cancelled after 24 hours we will charge 10% of total order to cover for restocking and handling fees.